Dealer's Baldridge win was a decade in the making

http://feeds.feedburner.com/~ff/autonews/BreakingNews?d=yIl2AUoC8zA Don Chalmers Ford became the first domestic auto dealership to win the Malcolm Baldrige National Quality Award by implementing a business model that helps all employees grow, thrive and contribute to the organization.

http://www.autonews.com/article/20170130/RETAIL07/301309989/dealers-baldridge-win-was-a-decade-in-the-making